Dove Grey Privacy Policy

Our contact details

Name: Dove Grey

E-mail: Rachel@dovegrey.co.uk

Information as of 11/11/2020

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts, and characteristics (for example, name and contact details)
Email Addresses
Website User Stats

How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To process an order
To join an email subscription

We use the information that you have given us in order to send product updates, offers, and other marketing information.

We will not share this information.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting rachel@dovegrey.co.uk

How we store your personal information

Your information is securely stored on our website. We use the Wix platform which uses HTTPS secure access. The transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry-standard SSL/TLS encrypted connection; Wix regularly maintains a PCI DSS (Payment Card Industry Data Security Standards) certification. Wix also regularly monitors these systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of their Services and protection of Visitors’ and Users’ privacy.

We keep your personal details for 7 years. We will then dispose of your information by removing all details older than this date including personal details and orders from our databases.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at rachel@dovegrey.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing rachel@dovegrey.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk